BrooksLooks @ Innkeeper Nation

INNKEEPER NATION
Brooks Bradbury

WE BUILD OUR BUSINESS SERVING GUESTS FIRST
WE ATTEND TO COMFORT HUNGER AND THIRST
THE GO-TO PEOPLE FOR RELAXATION GETAWAYS AND CELEBRATIONS
SOMETIMES SPEECHLESS AT WHAT WE BEHOLD
AT WHAT WE SEE AND WHAT WE’RE TOLD
AT TIMES CLUELESS, AT TIMES AMAZINGLY WISE
AT TIMES SO QUIET WE HEAR THE OVERHEAD RISE

WE CHECK LEGIONS IN, CHECK LEGIONS OUT
WE’RE PLEASANT EVERY DAY, NO DOUBT
WE SERVE CANAPÉS AND WINE AND CHEESE
WORK ENDLESS DAYS AND AIM TO PLEASE
TRIP ADVISOR CAN MAKE OUR DAY OR TURN IT ROUND THE OTHER WAY
GOOD REVIEWS MAKE US SEEM BRILLIANT, THE BAD GIVE US HELL TO PAY

IT SURE BEATS LIFE IN A CUBBY OR THE TEDIOUS NINE TO FIVE DRAG
WITH MORE WEEKENDS OFF WE’D BE EVEN MORE CHUBBY
PROBABLY HALF IN THE BAG
ALL OF OUR GUESTS BRING JOY TO THE HEART, SURE:
MOST ALL AT ARRIVAL AND A FEW AT DEPARTURE
WE’VE GOT HOLES IN OUR ‘TAPE CHARTS’ WE’RE DESPERATE TO FILL
THIS AIN’T FOR THE FAINT-HEARTS NOR THE OVER-THE-HILL

WE’VE GOT PLENTY OF SECRETS WE COULD GET OFF OF OUR CHESTS
ALWAYS GRACIOUS UNDER STRESS, APPRECIATIVE OF RETURNING GUESTS
WE CARRY BAGS, SHOW THE WAY, POUR THE COFFEE, CLEAN THE LOO
OFFER ADVICE–RECEIVE OUR SHARE TOO

WE SEE OUR GUESTS NAKED WITHOUT INHIBITIONS
AT TIMES LOCKED OUT IN AWKWARD POSITIONS
IN-TUNE WITH OUR GREASE-TRAPS, WE BRAVE THE OCCASIONAL MOUSE
WE KNOW THE DOUBLE EDGE SWORD OF A COMPLETELY FULL-HOUSE
WE CLEAN UP MESSES AND SPILLS, WE PAY HEAVENLY BILLS
WE FLASH MILES OF SMILES, VACUUM HAIRS OFF TILES
WE SILENCE BEDSPRINGS, FORTIFY WALLS AGAINST SNORES
RETURN LOST AND FOUND THINGS, SETTLE CHECK-OUT TIME WARS

WE POINT TOILET PAPER FOR SOME UNKNOWN REASON
IS THIS IN THE HANDBOOK? ARE WE OVER-REACHING?
WE STRATEGIZE ON RENTING BEDS–DIAMONDS AND STARS DANCE IN OUR HEADS
WE SPEND LONG HOURS AT LABOR AT OUR INN VOCATIONS
WE “LIVE WITH” OUR CUSTOMERS AND HAVE QUITE A FEW RESERVATIONS

PERPETUALLY IN NEED OF A LONGER VACATION
WE ARE THE FAITHFUL OF THE INNKEEPER NATION
WE’RE GIVEN ONE CHANCE TO MAKE FIRST IMPRESSIONS
WE LOOK ASKANCE AT INDISCRETIONS

BECOME AN INNKEEPER—AND YOU’LL LIVE LIFE EVEN DEEPER
AND FLY BY THE SEAT OF YOUR PANTS
IT’S OUR GUESTS THAT WE TREASURE AS FRAGILE AND RARE
OF COURSE! MY PLEASURE! WHY YES, BE RIGHT THERE!
IT’S UP-CLOSE AND PERSONAL–WE ATTEND TO SYBIL-LIKE ROLES
SOMETIMES WE COULD BITE OFF SOME HEADS JUST TO SPIT IN THE HOLES…

BUT WE SMILE THROUGH OUR ANGER RESISTING THE URGE
WHEN WE’RE OVER-THE-EDGE AND OUT ON THE VERGE
THIS IS OUR CALLING WE ARE DESTINED TO SERVE
WE’VE GOT THE MANNERS, THE BRASS AND THE NERVE
GUESTS RETURN JOY AND LOVE US IN TURN
THEY RESPOND TO OUR KINDNESS, THEIR LOYALTY WE EARN

SNOOZING AWAY, IN THOSE EARLY MORN HOURS
WHEN WE AWAKEN FROM DREAMS OF FRETTE AND FLOWERS
REMEMBER THERE’S ONLY ONE CHOICE WE NEED MAKE
IT’S NOT WHAT ROOM TO CLEAN FIRST NOR WHICH MUFFIN TO BAKE
NOT THE QUICHE OR FRITATTA NOR THE GLUTEN-FREE CAKE

NOR WHICH POTPOURRI YOU’VE DECIDED TO USE
OR IF YOU NEED PADDED HANGERS OR JUST PADDED ROOMS
FOR THE HEART OF THE MATTER, THE REAL CRUX OF THE THING
IS WHEN YOU WAKE UP TO AN ALARM BELL RING
A MOMENT OF TRUTH ARRIVES EACH DAY IN YOUR LIFE
A DECISION YOU MAKE THAT CUTS LIKE A KNIFE
YOUR ONLY CHOICE IS THIS ONE, TO GET BY:
ARE YOU GOING TO LIVE? OR ARE YOU GOING TO DIE?

IF YOU’VE DECIDED TO DIE, PLEASE — FALL DOWN QUICKLY
LET’S SPARE ALL THE OTHERS FROM THE NEGATIVE AND PRICKLY
BUT IF YOU’VE DECIDED TO LIVE: THEN BY ALL MEANS FLOURISH!
GROW JOY IN YOUR SOUL, LOVE AND BE NOURISHED

IN THE FINAL ANALYSIS, IT’S THE GIFTS WE GIVE
THE TIME WE SHARE, THE WAY WE LIVE
THE GIVING BACK, THE BEING THERE
THE FRIENDS WE MAKE, THE WAY WE CARE
TIME GETS SHORTER, NUMBERED DAYS WHIZ BY
PLENTY OF WORRIES, TO PONDER WHY
IT’S AN INNKEEPER’S LIFE, A STRIVING TO SERVE
IN SPITE OF THE GRIND AND THE OCCASIONAL CURVE
WE ARE THE GIFTS WE GIVE TO THE SOULS WHO ARRIVE
EACH AND EVERY DAY IN AN INN, WE KNOW WE’RE ALIVE

© BROOKS BRADBURY | INNSPIRED HOSPITALITY 2013

About Brooks Bradbury / BrooksLooks

Words pour forth and end up here. Thanks for visiting, following and for your feedback.
This entry was posted in food and beverage, hospitality, hotel, inn, Innkeepers, lodge, management, PAII, staff development, team building. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s