BrooksLooks @ Innkeepers

INNKEEPER NATION  

we build our business by serving guests first
we attend to comfort
solve hunger and thirst
the go-to people for relaxation
getaways and celebrations

sometimes speechless at what we behold
at what we see,  what we’re told
at times we’re smug, at times incredibly wise
at times it’s so quiet we hear the overhead rise

we check legions in, check legions out
we’re pleasant every day, no doubt
we serve canapés and wine and cheese
work endless days and aim to please

TripAdvisor can make good days, or turn them ‘round the other way
good reviews make us seem wiser, the bad give us hell to pay
it sure beats life in a cubby or the tedious nine to five drag
with more weekends off we’d be even more chubby
probably half in the bag

all of our guests bring joy to the heart, sure
most all at arrival and a few at departure
we’ve got holes in our tape charts we’re desperate to fill
this ain’t for the faint-hearts nor the over-the-hill

we’ve got plenty of secrets to get off of our chests
always gracious under stress, appreciative of returning guests
we carry bags, show the way, pour the coffee, clean the loo
offer advice–receive our share too
we see our guests naked without inhibitions
at times locked out in awkward positions

in-tune with our grease-traps, we brave the occasional mouse
we know the double edge sword of a completely full-house
we clean up messes and spills, we pay heavenly bills
we flash miles of smiles, vacuum hairs off tiles
we silence bedsprings, fortify walls against snores
return lost and found things, settle check-out time wars

we point toilet paper for some unknown reason
is this in the handbook or are we over-reaching?
we strategize on renting beds–stars and diamonds dance in our heads
we spend long hours at labor in our inn vocations
“live with” our customers and have more than a few reservations

perpetually in need of a longer vacation
we are the faithful of the innkeeper nation
we’re given one chance to make first impressions
we look askance at indiscretions
become an innkeeper—you’ll live life even deeper
and fly by the seat of your pants

it’s our guests we treasure as fragile and rare
of course! my pleasure! why yes, be right there
it’s up-close and personal–with changeable roles
sometimes we are tested by challenging souls
but we smile through anger resisting the urge
when we’re over-the-edge and out on the verge

this is our calling we are destined to serve
we’ve got the manners, the brass and the nerve
guests return joy and love us in turn
they respond to our kindness, their loyalty we earn

but snoozing away, in those early morn hours
we awaken from dreams of Frette and flowers
remembering there’s only one choice we need make
it’s not what room to clean first nor which muffin to bake
not the quiche or fritatta nor the gluten-free cake
nor which potpourri we’ve decided to use
or if we need padded hangers (or just padded rooms)

for the heart of the matter, the real crux of the thing
is when we wake up to an alarm bell ring
a moment of truth arrives each day in our life
a decision we make that cuts like a knife
our only choice is this one, to get by:
are we going to live? or are we going to die?

if you’ve decided to die, please — fall down quickly
and spare all the others from the negative and prick-ly
but if you’ve decided to live: then by all means flourish!
grow joy in your soul, love and be nourished

in the final analysis, it’s the gifts we give
the time we share, the way we live
the giving back, the being there
the friends we make, the way we care

time gets shorter, numbered days whiz by
plenty of worries, to stop and ask why
it’s an innkeeper’s life our living to serve
in spite of the grind and the occasional swerve
WE are the gifts we give to those who arrive
over our thresholds and up the drive

when it’s done and over,
we tally neither losses nor wins
we measure our success–by beloved guests
after all they’re the reason that we all keep inns!

© Copyright Brooks Bradbury / BrooksLooks 2012

About Brooks Bradbury / BrooksLooks

Words pour forth and end up here. Thanks for visiting, following and for your feedback.
This entry was posted in B and B, hospitality, inn, Innkeepers, management, PAII and tagged , , , , , , . Bookmark the permalink.

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